Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free to contact us at firstname.lastname@example.org.
Information Collection and Use
We collect information that personally identifies you (“personal information”) in some circumstances, for example when you apply for our Services. The types of personal information we collect include name, contact details, identification information, organisation, title, information submitted in forms, payment details and enquiry/complaint details. We also collect personal information about your interactions and transactions with us, including through monitoring and recording any contact we have with you by telephone, email or online for purposes including security, dispute resolution and training. We collect personal information directly from you as well as from third parties including public sources, our related companies, information service providers and the parties with whom we exchange information as described here.
We collect, use and disclose your personal information to provide, administer, improve and personalise the Services and our offerings, maintain and update our records, manage our relationship with you and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.
If you are our customer, your personal information is used to create your personal access to the applicable Services, and to contact you in the course of using the Services. Financial information that is collected is used to verify, identity and to bill either you or your company for the Services. Demographic and profile data collected by Adept may be used to tailor the Website, the Services or any requested email communications, and to display information that is more relevant to you. We also compile demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will we make any personal information about an individual user available publicly in this manner.
If you are an individual (as defined in the New Zealand Privacy Act 1993) you shall have the right to request from us a copy of personal information held in relation to you and the right to request that we correct any such personal information.
We will not use or disclose your personal information without your consent, except:
where required or authorised by law;
as required in order to provide our services to you;
to assist the lawful investigation of a law enforcement authority;
to protect the rights, property or personal safety of another Adept customer, any member of the public or Adept;
where all or any part of the assets and operations of Adept are transferred to another party as a going concern; or
We may exchange your personal information with our related bodies corporate, your representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services. Third parties to whom we disclose personal information may be located in any jurisdiction.
Special Offers and Updates
We send all new users a welcoming email to verify their new account and confirm their password and username. Users will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.
On occasions it is necessary to send out a strictly service related announcement. For instance, if the Services are temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Website Usage Information
We use your IP address to help diagnose problems with our server, and to administer the Website. We do not link your IP address which accesses our Website to any personal information. We use tracking information to determine which areas our site users visit based on traffic to those areas. We do not track what individual users read, but rather how often each page is visited.
Our Website may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.
We take data security seriously. All personal information and data we hold resides in a tightly controlled, secure data centre. We use commercially reasonable efforts to ensure that our data (and your personal information) is strongly protected against unauthorised access. We will maintain safeguards to protect the security of our data and your personal information.
We may process, store and back up information with the assistance of third party providers.
Contacting Us About Privacy
Adept Group Limited
74 Taharoto Road
Note: As per June 2021 - Adept Group was wholly acquired by OSF.Digital. Adept Group remains the local trading name for the business. Any use of the word Adept or Adept Group, is used interchangeably with OSF Digital.